Effective Communication.

Posted by on Oct 27, 2017 in Uncategorized | 0 comments

“The most important thing in communication is to hear what isn’t being said”
– Peter Drucker

Communication is the purposeful activity of information exchange between two or more participants in order to convey or receive the intended meanings.

Business language skills are critical needs in this modern era of globalization and cut-throat competition.
An employee that has competency in business language skills is likely to be able to climb up the career ladder with ease.

Imagine trying to run a business where no one of your staff communicates with each other. Departments would be out of sync, no one would be quite certain what was going on, and it would be impossible to work together on group projects.
In other words, a lack of communication would cause serious efficiency problems, and at the end of the day that’s money out of the company’s pockets.

A recent study conducted by Bersin and Associates reveals that organizations that are able to communicate their strategies in a clear and precise manner are 113 times more likely to achieve higher levels of profitability and efficiency.

Communication Involves Three Components:

1. Verbal Messages- The words we choose
Effective Verbal messages are Brief and Organized.
Accounts for only 7 % of what is perceived and understood by others

2. Para-verbal Messages- The way we speak the chosen words
It includes the Tone, Pitch and Pacing of your voice.
Accounts for about 38% of what is perceived and understood by others

3. Non- verbal Messages- Our Body language
They are conveyed through our Facial expressions as well as our Postures & Gestures.
Accounts for about 55% of what is perceived and understood by others.

The key to effective communication is listening. Listening is a combination of hearing what another person says and psychological involvement with the person who is talking.

Key Listening Skills:

Non-Verbal Messages:
– Giving full attention to the speaker.
– Being aware of the speaker’s non-verbal messages.

Verbal Messages:
– Paying attention to the words & feelings that are being expressed
– Using reflective listening tools such as paraphrasing, reflecting, summarizing, and questioning to increase understanding of the message and help the speaker tell his story.

Here are five simple ways that will allow you to improve your business language skills quickly:

1. Increase Your Vocabulary
Improving vocabulary is key in mastering the specialized words used in business language.

2. Read Business-Related Material
You can significantly enhance your vocabulary by reading a wide variety of material related to your field or business.

3. Play Games
You can even learn business language by playing games like crosswords and word search games.

4. Watch Business-Oriented Programs
Watching programs that focus on business is an excellent way to improve language skills, because the people in those programs will be using key terms frequently and correctly.

Listening to or watching these programs will not only allow you to become familiar with new words but also learn their correct pronunciation and usage.

5. Practice
Learning new business terminology will not impact your communication skills until and unless these terms are used correctly in your the daily communication.

Leave a Reply

Your email address will not be published. Required fields are marked *